In this day and age, a back office customer information software system is a “must” for solid waste agencies managing inventories, work orders, and large numbers of customers.
However, many solid waste agencies have inadequate computer hardware and software systems to enable tracking of work productivity and customer service. Oftentimes, many use a combination of an Excel-based software system and manual card systems to track residential and commercial accounts. To the world of business operations, these manual systems are analogous to a stone and chisel versus a typewriter.
There are a wide variety of management information and software products used by solid waste agencies across the U.S. Each has its particular advocates and uses in the solid waste management practice. This article will provide an overview of the major trends in software development.
About the authors: Marc J Rogoff, Ph.D. and Laurel C. Urena, M.S.
